PartsPayback

For independent repair shops

Parts went back.
Did the credit
come through?

We check returned parts against supplier credits and explain what matches, what needs checking, and what information is missing.

Ask about a sample review See an example

Free sample · Up to 5 returns · One supplier

PartsPaybackReviewed parts-credit report
Fictional sample

Three returns. A clearer picture.

Example supplier · August statement

Alternator core · $50Return R-101
Credit matched
Brake caliper · $75Return R-102
No credit found
Starter core · $90Return R-103
Receipt needed
A result you can follow up on.Each return includes the supporting records, our explanation, and the next step—if one is needed.
5 returnsA small, free
first sample
1 supplierA focused set
of records
ReviewedChecked explanations,
not just a list of flags

How it works

A little less paperwork
on your to-do list.

Start with the part of checking credits that slows your shop down. We’ll agree on a small sample and what a useful answer would look like.

01 / AGREE THE SAMPLE

Tell us where you get stuck.

Finding receipts? Matching statement entries? Understanding a difference? We’ll confirm the supplier, record format and handling arrangements before you send records.

02 / CHECK THE EVIDENCE

We work through the records.

We compare return details, receipt evidence and supplier credits. If something is unclear, we ask a specific question rather than guess.

03 / GET A REVIEWED ANSWER

Know what still needs doing.

You receive an emailed report explaining each result, the evidence behind it, and any information or follow-up still needed from your shop.

Inside your report

The finding.
The reason. The next step.

This fictional example shows the level of explanation we aim to provide. These are illustrative records, not customer results or recovered money.

Alternator core

R-101 · Expected credit: $50

Credit matched

$50 credit in supplied records

Credit CM-101 matches the return reference and core amount. Receipt and statement checked. No additional information needed for this example.

Brake caliper

R-102 · Expected credit: $75

No credit found

Unresolved in this statement

The return receipt is present, but no matching credit appears in the supplied August statement. Next: check later credits or ask the supplier about R-102.

Starter core

R-103 · Expected credit: $90

Receipt needed

Return not yet supported

The return is listed, but evidence of supplier receipt is missing. Next: provide the return receipt or collection confirmation.

An unmatched credit is not confirmed supplier debt. A matched credit is not money recovered by PartsPayback. Supplier contact is not included in this sample.

Before we start

A few practical questions.

A small, agreed sample keeps the work clear. Here’s what to expect before sharing any records.

What does the free sample include?

A supervised review of up to five parts returns from one supplier. We compare the agreed records and provide a checked report explaining what matches, what remains unresolved, and any missing information or next steps. Contacting your supplier is not included.

What records will you need?

We’ll usually need the return details, return receipts or collection confirmations, and the relevant supplier credit notes or statements. We’ll confirm which records are needed, check file compatibility, and agree how records will be handled before you send them. Start with a conversation, not document attachments.

Will AI be used to review my records?

Every report is reviewed before it is sent. AI assistance is used only if we have agreed on it with you first, including what information may be shared and how it will be handled. Please wait to send records until those arrangements are agreed.

What happens after the free sample?

We’ll ask whether the review helped and discuss what, if anything, you’d like checked next. Any further scope and charges are agreed separately before that work begins.

Does an unmatched return mean the supplier owes me money?

No. It means we have not found a matching credit in the records reviewed. Later credits, missing records or supplier terms may explain the difference. We explain the evidence and what still needs checking; we do not guarantee that money is owed or will be recovered.

Start small

Let’s check a handful
of returns together.

The first sample is free: up to five returns from one supplier. Afterward, we’ll ask whether it helped and discuss any further work separately.

Ask about a sample review

A conversation before any records.

Start with your shop name, supplier and what you’d like help checking. Please wait to send documents until we’ve agreed on the sample, data handling and whether AI assistance is permitted.

hello@partspayback.com

This is a supervised review. Every report is checked before it is sent.